Internet & IVR Payments
Online Payments for Utilities
QS/1’s online payments enables utility departments of any size to receive payments online or by phone. A link on your agency’s website forwards customers to a secure site where they can pay by credit card. QS/1 provides agencies with a toll-free number to securely collect payments, greatly reducing the exposure of the utility to Red Flags Rule issues by eliminating the need for office personnel to take credit-card information over the phone. Utilities have the option to add convenience fees, reducing fees paid by the utility. Payments are reflected on the website instantly and display in the system in real time, eliminating daily downloads of payments.
Online Payments for Tax Collections
QS/1’s online payments for tax collections enable municipalities and counties to receive payments online or by phone. A link on your agency’s website forwards customers to a secure site which offers the option to pay by credit card, debit card or e-check. Additionally, QS/1 provides agencies with an automated 800 number to securely collect payments from customers without an Internet connection. Municipalities and counties have the ability to collect convenience fees from the customer to cover the credit card fees charged. As balances change, they are reflected on the website instantly. Payments are shown within the QS/1 tax application as they happen, no need for a daily download of payments.
Online payments for utilities and tax collections reduce the workload on office personnel by decreasing the number of payments they need to enter into the software, freeing staff to better serve customers.